Proactive Monitoring and Problem Prevention

A key benefit of our Prepay-IT contracts is that we do not not tie you into annual support contracts. You just buy a bundle of support minutes which you use only when required. You retain total control of how much you spend.

But to minimise the likelihood of problems occurring in the first place we continuously monitor your network with our sophisticated software to ensure your system is functioning smoothly.

You do not need to worry about keeping anti-virus software up-to-date or installing the latest security patches for your system and applications software – we take care of that automatically and keep track of your entire network’s performance. Where we see a problem developing, such as a tape backup failure, we will contact you to ask if you want us to fix the problem. It is entirely up to you to choose to whether to ask us to help or to take care of it yourself.

So you can be sure that the basics – keeping your system patched to the latest level, checking for viruses and monitoring your network for faults – are all taken care of.

We will agree with you the extent to which you wish us to pro-actively monitor and manage your system and deduct the time required each week from your available minutes. For a typical small network this will be around 30 minutes per week across both your server and desktop systems. In addition we will provide you with a comprehensive monthly report of the state of your network free-of-charge. You get the peace-of-mind of knowing that your network is continuously monitored and kept up-to-date.

Proactive and Real Time Monitoring:

There are two standard levels of monitoring, which can be individually tuned to suit your needs exactly – Basic and Enhanced:

Basic

Provides the basic services to keep your server and workstations secure and to allow us to notify you of any imminent problems.

• Security Patch Management
• System Log Monitoring
• Virus Protection Management
• Daily System Audits
• End User Support Portal
• Monthly Management Report

Enhanced

Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes and overall health of your server and workstations.

• Security Patch Management
• System Log Monitoring
• Security Log Monitoring
• Spyware Removal and Management
• Virus Protection Management
• Daily System Audits
• Hardware Change Notification
• Bandwidth Usage Tracking
• Asset Management
• Report Generation
• Remote Management
• End User Support Portal
• Monthly Management Report